Passport and Credit Card Replacement Assistance

• What is Passport Replacement Assistance?

Passport Replacement Assistance is available to you when carrying American Express
Travelers Cheques, whether or not you've lost a Cheque. In the event that you lose your

passport, you should phone an American Express Travelers Cheque Service Center as

soon as possible. Our representatives will provide you with the phone numbers for the

nearest consulate or embassy and transfer your call. They can also provide assistance

with obtaining the procedures, documents and passport requirements needed to have

your passport replaced and re-issued. In certain countries, you may have access to a

passport-expediting agency to speed the re-issue process along. Terms and conditions

apply.

• What is Credit Card Replacement Assistance?

Credit Card Replacement Assistance is available to you when carrying American

Express Travelers Cheques, whether or not you've lost a Cheque. In the event that you

lose your major credit cards, you should phone an American Express Travelers Cheque

Service Center as soon as possible. Our representatives will provide you with the phone

numbers for most financial institutions that issue major credit cards. If the issuing bank

phone number is not available, the appropriate issuing card association can be

contacted for further assistance. If needed, a Customer Service Representative can

transfer your call to one or more financial institutions to start the cancellation /

replacement process. Terms and conditions apply.

• What happens if I lose my passport and/or major credit cards, but not my
Travelers Cheques?

Passport and Credit Card Replacement Assistance is available to you when carrying

American Express Travelers Cheques whether or not you've lost a Cheque. In the event

that you lose your passport or credit cards, you should phone an American Express

Travelers Cheque Service Center as soon as possible. You will be asked to provide the

serial numbers of your Cheques. Keep a record of the serial numbers separate from your

Cheques, passport and major credit cards.

• How much do Passport and Credit Card Replacement Assistance cost?

As a valued American Express Travelers Cheques customer, there is no additional

charge for Passport and Credit Card Replacement Assistance provided by American

Express. However, any fees associated with passport or major credit card replacement

(i.e., passport replacement fees, government fees, expediting agency fees, etc) are your

responsibility.

• Passport and Credit Card Replacement Assistance Services are available to
American

Express Travelers Cheque purchasers and holders. Proof of Travelers Cheque purchase

may be required before assistance services are provided. Credit Card Replacement

Assistance applies only to major bank issued credit cards. Store, gasoline, calling

cards and frequent flier cards are not available for assistance service. Services involve

obtaining necessary telephone contact numbers for passport and/or credit card
replacement, transferring a customer's call to such contact numbers, and providing

other information to assist customers in the replacement process. Any fees associated

with passport or credit card replacement, i.e. passport replacement fees, government

fees, expediting agency fees, etc. are the sole responsibility of the customer.

* Not all services are available at all locations, and are subject to local laws and cash

availability.

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